Privacy Policy - Echelon Motorspa LLC
Echelon Motorspa LLC ("Echelon," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, submit a booking request, or otherwise interact with us.
If you have questions or requests related to privacy, email us at contact@echelonmotorspa.com or call 214-556-3303.
1) Scope
This Privacy Policy applies to information collected through:
- Our website and any pages that link to this Privacy Policy
- Our booking/request forms
- Communications with us by email, phone, or text message
2) Information We Collect
A) Information you provide to us
- Contact information: name, email address, phone number
- Service information: requested service type, vehicle type, preferred date/time window, and notes
- Service location information needed to coordinate mobile service in North DFW
- Referral information and text-message consent where applicable
B) Information collected automatically
- IP address, device type, browser type, and operating system
- Pages viewed, time spent on pages, and referring/exit pages
- Approximate location inferred from IP
- Cookies or similar identifiers
3) How We Use Information
- Respond to inquiries and process booking requests
- Match and coordinate with independent mobile detailers
- Communicate with you about your request
- Improve our website and Services
- Prevent fraud, abuse, or security incidents
- Comply with legal obligations and enforce our policies
4) How We Share Information
We may share necessary request details with independent detailers in our network to evaluate, confirm, and perform the requested service.
We may also share information with service providers who help us operate the website and communications, and where required for legal or safety reasons.
We do not sell your personal information.
5) Text Messages and Communications
If you opt in to receive text messages, we may send texts related to your booking request, including confirmations and scheduling updates.
You can opt out at any time by replying STOP where applicable or by contacting us directly.
6) Cookies and Analytics
We may use cookies and similar technologies necessary for website functionality and to understand general site performance.
7) Payments
Echelon currently does not process payments for detailing services. Payment is handled directly between you and the independent detailer unless we explicitly state otherwise.
8) Data Retention
We retain personal information for as long as reasonably necessary to fulfill requests, maintain business records, resolve disputes, enforce agreements, and comply with law.
9) Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information, but no method of transmission or storage is completely secure.
10) Your Choices and Privacy Rights
You may request access to, correction of, or deletion of certain personal information by contacting us. We may request information to verify your identity first.
11) Children's Privacy
Our Services are not directed to children under 18, and we do not knowingly collect personal information from children under 18.
12) Third-Party Links
Our website may link to third-party sites. We are not responsible for the privacy practices of third parties.
13) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Continued use of the Services after changes means you accept the updated policy.
14) Contact Us
Echelon Motorspa LLC
Email: contact@echelonmotorspa.com
Phone: 214-556-3303